This policy explains the what, how, and why of the information we collect when you visit our website, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.
As data controllers we collect personal information about you such as your name, address, bank details, email address and/or phone number when you download and install one or more of our applications on the Atlassian Marketplace. We also collect personal information when you contact us at an industry event, networking events and through our website/JIra Service Management portal.
Our applications do not collect any sensitive information such as your ethnic origin, your political opinions, your religious beliefs, whether you belong to a trade union, your physical or mental health or condition, your sexual orientation and whether you have committed a criminal offence.
We will store your personal data for as long as our application(s) are installed on your platform. If you decide to remove the application(s) then we will retain your information for 6 years under the GDPR guidelines. We will only use information about you/your company for marketing purposes. We, Chili Shelf, do not intend to share your information with any third party with the exception of Atlassian themselves.
One of our applications, GPT Insights, utilises AI technology - specifically OpenAI (Chat GPT). Only the JIra issue data and comment data on a ticket are sent to OpenAI, our application does not send any personal or sensitive information to OpenAI unless said information is on the Jira issue in which GPT Insights is being utilised. You can see exactly what data was sent to Open AI by clicking on the “What data has been sent?” button when you use GPT Insights.
OpenAI will retain your Jira issue data for a period of 30 days to monitor abuse and misuse. The data is then deleted after this period. Click here for more information on OpenAI’s Data Policy.
At the time of writing this policy, no other of our applications send your information to any third parties.
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please email us (see ‘How can you contact us?’ below) requesting a Subject Access Form, which we will send you to complete. On the form we ask for some personal information as proof of identity. We will provide this information to you within thirty (30) calendar days and usually this is provided free of charge. However, in certain circumstances we may charge a reasonable fee based on the administrative cost of providing the information requested.
Right to correct any mistakes in your information:
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please write to us (see ‘How can you contact us?’ below), let us have enough information to identify you (eg name, address, reference number etc.), and let us know the information that is incorrect and what it should be replaced with. We will aim to comply with your request within one month.
Right to have your personal data erased:
You can contact us to request for your data to be deleted or removed where you feel that there is no compelling reason for your data to be held or processed. There may be occasions where we cannot comply with this request (for example data that we require for legal or tax purposes) but we will endeavour to comply with requests which are made. If you would like to do this, please write to us (see ‘How can you contact us?’ below).
Date of last review: 16th June 2023